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30 Day Money Back Guarantee
Every piece comes with a 30 day money back guarantee. If you’re not completely satisfied, return it for a full refund—no questions asked. Our physical store has now closed, but the webshop will remain open as long as stock lasts. The 30 day money back guarantee remains in effect, regardless of whether the store is open or not.

About Susan
Hi I'm Susan. My journey began over 31 years ago in a small workshop. I carefully select every material to ensure that each piece is not only beautiful but also durable. From the brilliance of gemstones to the elegance of metals, each design is crafted to last and be cherished. By working with these timeless elements, I bring my creations to life, ensuring every piece feels unique and special for its wearer. My Pieces are made with love and dedication to offer you something truly exceptional.Frequently Asked Questions
Absolutely! Even if an item was purchased on sale, you can still return it within our return period. We want you to love what you wear.
I want you to love your jewels as much as I loved making it. If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send me an email, and we’ll take care of everything.
Yes, free worldwide shipping on all orders. Once shipped, I’ll send you a tracking number so you can follow its journey from my hands to yours.
You can find your perfect ring size by checking our size chart available on each product page.
I’m always here to help! Whether you have a question or just want to chat about my jewels, I’m available every day of the week. Please fill in the contact page at the bottom of my website.
My Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
I do my best to get back to you within 48 hours, but I always strive to respond as quickly as I can.
✉️ info@susans-jewels.com
I’ve made it simple and secure for you to pay. You can use Amex, Maestro, Visa, MasterCard, Paypal, Apple Pay, Google Pay, and Shop Pay—whatever works best for you.
Every piece is handcrafted with the care, using premium, ethically-sourced materials. I oversee each step of the process in my workshop to ensure the quality and longevity.
To maintain its beauty, condition your jewels every 3 months and store it in a dust bag. If you need advice, reach out anytime—I’m here to help.